IT Infrastructure Management Without Compromise! Part 2

Zarządzanie Infrastrukturą IT Bez Kompromisów

The flexibility of solution, ITmonit with its e-help and e-monitoring results also in  adaptation to the rapidly changing situation of micro and small enterprises for which every year brings something new. Assuming that be it new opportunities and horizons in a simple way instead of outsourcing will be able to focus on the management by its own administrator while maintaining the same functionality as in the e-help, by using e-monitoring.

In an e-help and e-monitoring we have access to visualize structure of devices that are connected to the network. It is designed in an intuitive way, which means that for each type is assigned an icon, so presented topology is also pleasing to the eye and useful at a time when the equipment is beyond the reach of the administrator or the outsourcer - eliminating the potential oversight. At the same time from the same level, we can go to particular device to configure an optimal parameters for components. Moreover, we have a current preview of their condition, eg. the CPU temperature, the amount of used space on the hard drive, or RAM and what's most important for mobility, we can configure notifications so that has been sent to the e-mail in case of exceeding the optimal values. Such notification will also appear on administrator's main panel. In an e-help this functionality can be extended with simultaneous notification of outsourcer so that he can react more quickly in case of a malfunction at a time when we are away from the office. In such cases, it is important to a remote assistance function through which you can connect with eg. workstation to emptying disk space when the unit's performance decreases, or turn it off if the temperature of components rises too fast.

Network topology is associated with another functionality: an inventory of devices and applications available from the level of e-monitoring and e-help. The inventory of equipment allows for each localized by ITmonit device, a preview: configuration, in the case of workstations will it be e.g. information about its name, the capacity of RAM or disk space; components, which are specified in detail all the components of the verified entity; software, which will be detailed data on installed programs, and in a separate tab will be made available information about free software. Producer of platform also took care of the licenses, since the administrator can assign the license in to the competent entity to obtain orderly picture of licenses. However, an important element, which is available to the user in e-monitoring and e-help is the possibility to collect hardware warranty information. It is necessary in cases where after some time we will be forced to service it by the manufacturer or supplier. We can, among other things included there data of the length of the warranty and the type of service that was provided to him. NEXT SERVICES also took care of the current updating of contact points data , which include the phone numbers to the service producer and hours of operation. In addition, each case of repairs we can archive from the level of helpdesk and evaluate, which equipment was the most problematic, and which of services was the fastest in ending the application. Evaluation of action also is clearly visible in the ticket system of e-help, because by reporting of malfunction we can see how long the application is open and what is more important, how much we have to pay (agreed hourly rates).

In conclusion, no matter what experience in the scope of service activities has a micro and small enterprise, ITmonit can adapt itself to theirs needs and enables the management of IT infrastructure in a more rational, thoughtful and optimized way tailored to requirements.