The last time was raised issue of a proactive approach to managing own IT infrastructure by the micro and small enterprises which underlined on the one hand, tasks, opportunities and needs faced by businesses in this sector. On the other hand was the recognition of challenges for solution designed to be on one side an intuitive, that is, taking into account the different levels of knowledge and competence of its users, on the other, it has to be synthetic, and thus offering all the tools for effective management of IT infrastructure in an integrated and complete system environment, which is offered by the provider of e-services. That's why experienced engineers from the company NEXT SERVICES have created an innovative solution an ITmonit based on the most recent model of providing e-services, SaaS, or Software as a Service, which is adapted to the diversity of knowledge and competence of users thanks to the creation of two independent modules of e-monitoring and e-help.
ITmonit was created in order to effectively fulfil preventive tasks related to the rationalization of IT infrastructure management. The conclusions supported by market research highlighted the division and differentiation of customer's needs. That's why NEXT SERVICES took great care of providing independent modules, depending on what kind we have expectations and competencies in management of IT infrastructure. And because of that if we do not have the experience in field of service actions then best for us is an e-help, and if we do have experience in servicing equipment - e-monitoring. The modules of e-monitoring and e-help have similar tools necessary to manage the IT infrastructure:
- monitoring of equipment parameters,
- hardware and software inventory,
- notifications about exceeding the optimal parameters of components,
- remote support,
- free helpdesk to handle service requests.
The difference is in the model of management of services actions of those responsible for carrying them out. ITmonit takes into account two directions - the two models. In the first administrator inside the organization manages the IT infrastructure, and he has a knowledge of informatics and servicing equipment. In this case, a better solution is a e-monitoring module, because administrator who has a synthetic environment will work more efficiently and effectively, resulting in on the one hand, a prediction of threats and rapid reaction in case of malfunction, on the other hand saves time that can be spent on inventory of equipment, analysis of taken service actions or control of installed software. When we are dealing with a small company, which has a few employees, has a dispersed infrastructure and has no experience in field management of service activities, the best is to start to use an e-help. The main purpose of the e-help is to enable a contact with the outsourcer and in case of fruitful cooperation a service contract. It is an innovative and bidirectional action because getting a base of selected, professional companies familiar with financial capabilities of micro and small enterprises do not have to worry about abuse that otherwise may occur. Another element in this context are inquiries on computer equipment and other materials which are an inseparable component of IT infrastructure management. In an e-help and e-monitoring can be establish relationships with suppliers in that scope, excluding situations of incorrect purchasing choices being consequences of lack of knowledge to whom to consult, or from whom best to buy such equipment at competitive prices. An additional benefit is the fact that the observed trend to ad hoc use of a computer emergency, which frequently results in the replacement of equipment at the new one , will be reduced to a minimum because ITmonit philosophy is to rationalize management through prevention and minimization of such cases by using specialised indicators to monitor work of hardware. Bidirectionality of e-help is also manifested in the fact that cooperation with the outsourcer is not imposed, because we can by ourselves use the tools that are contained therein. However, in the perspective of the specific nature of the business of micro and small enterprises which do not have experience in the field of infrastructure management, it turns out to be the best solution for them.